Some players you are ordering have already been ordered?

This can happen in a few scenarios…

  1. When updating from Standard Intros (Now Batting) to SuperVoice

  2. When trying to order another announcement format (like Now Pitching or Pre-Game) for a team you've already ordered batting introductions and

  3. When trying to fix a players announcement that has already been ordered .  Both of these situations are explained in detail below.

1) Updating from Standard Pro-Voicing to SuperVoice
If you have previously ordered Standard Pro-Voicing (Now Batting, Now Pitching, etc) and would like to upgrade your player(s) to SuperVoice, you can do so for an additional $2.99 per player. And in this case you would simply repeat the order just like you did originally (and ignore the warning that pops up about ordering players you previously ordered), but this time choosing a SuperVoice order type on the order page. The order page will detect that you’ve already paid for the pro-voicing on these players and only charge the 2.99 upgrade for SuperVoice. Once you get that order back, you’ll have the complete SuperVoice package with a red Pre-Game team and a gold SuperVoice team. More Info

2) Ordering Another Announcement Format (like Now Pitching or Pre-Game)
If you have ordered batting introductions for your team (Now Batting), and you would like to order another format as well (such as Now Pitching or Pre-Game Intros), your best move here is probably an upgrade to SuperVoice. Please see the paragraph above about Upgrading to SuperVoice. But if you do not want to upgrade to SuperVoice for whatever reason, you must duplicate your team and request the new format form the duplicate team.  You may have tried ordering again from the "Now Batting" team.  If you do this, you will end up replacing all your batting introductions with pitching introductions (or Pre-Game Intrso).  Instead, choose "Actions > Duplicate Team".  This will make an exact duplicate of the team, and ask for a name and subtitle for this duplicate team.  Give this duplicate team an appropriate subtitle like “Pre-Game” or “Now Pitching”. Then simply open that duplicate team and proceed with placing your order from that duplicate. This way you’ll retain your original pro-voiced intros.

3) A Players Voicing Needs To Be Fixed
If you have ordered professional voicing and one of the players came back with the name mispronounced, or the introduction incorrect or unsatisfactory in any way, you may choose request that player or those players be redone.  To do so, simply choose Actions > Request Voice Order Redo (if you don’t see this option, see below).  You will be asked to voice the player to provide the pronunciation. You will also be given a Special Instructions box where you can explain to the announcer what needs to be redone. IF YOU DO NOT HAVE THE REDO OPTION - If it has been more than 30 days since your original order, the redo option is no longer available and you’ll need to simply order those players again….and you can ignore the warning about ordering players that have previously been ordered in this situation.